Ranking Nova (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Business name
  • Billing and payment details

b. Technical and Usage Data

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on our website
  • Referral sources

c. Client Data

When providing services, we may collect or access data related to your business, including:

  • Website analytics data
  • Advertising account data
  • SEO performance metrics

2. How We Use Your Information

We use your information to:

  • Provide and manage our services
  • Communicate with you (including responding to inquiries and sending updates)
  • Process payments and invoices
  • Improve our website, services, and user experience
  • Analyse performance and marketing effectiveness
  • Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience
  • Track website performance and analytics
  • Understand user behaviour

You can control or disable cookies through your browser settings. However, this may affect certain functionalities of our website.

4. Sharing and Disclosure of Information

We do not sell your personal information.

We may share your information with:

  • Trusted third-party service providers (e.g., hosting, analytics, payment processors)
  • Advertising platforms (e.g., Google Ads, Meta Ads) as required to deliver services
  • Legal or regulatory authorities if required by law

All third parties are required to handle your data securely and in accordance with applicable laws.

5. Data Security

We implement reasonable technical and organisational measures to protect your information from:

  • Unauthorised access
  • Disclosure
  • Alteration or destruction

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information only for as long as necessary to:

  • Provide our services
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce agreements

7. Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for certain uses
  • Lodge a complaint with a regulatory authority

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. International Data Transfers

Your information may be transferred to and processed in countries outside Australia. By using our services, you consent to such transfers, provided appropriate safeguards are in place.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Your continued use of our services constitutes acceptance of the updated policy.