This Refund Policy outlines the terms under which payments made to Ranking Nova for SEO and digital marketing services may be refunded.

By purchasing our services, you agree to this Refund Policy.

1. Nature of Services

Ranking Nova provides intangible, digital services, including SEO, digital marketing, and consulting.

Due to the nature of these services:

  • Work involves time, expertise, strategy, and resource allocation from the outset
  • Results depend on external factors beyond our control (e.g., search engine algorithms, competition, market conditions)

Accordingly, all payments are non-refundable, except where explicitly stated in this policy or required by law.

2. No Guarantee of Results

Ranking Nova does not guarantee:

  • Specific keyword rankings
  • Increases in traffic
  • Leads, sales, or revenue outcomes

Refunds will not be issued based solely on dissatisfaction with results.

3. Eligibility for Refunds

Refunds may be considered only in the following limited circumstances:

a) Before Work Commencement

  • A full refund may be issued if a written cancellation request is received before any work has commenced.

b) Duplicate or Erroneous Payments

  • Full refunds will be issued for duplicate or accidental payments.

c) Non-Delivery of Service

  • If we fail to deliver the agreed services without reasonable cause, a partial or full refund may be issued at our discretion.

4. Non-Refundable Circumstances

Refunds will not be provided in the following situations:

  • Work has commenced in any form
  • Strategy, research, audits, or planning have been initiated or delivered
  • A billing period has started
  • The client fails to provide required information, access, or content
  • Delays are caused by the client (e.g., approvals, communication)
  • The client changes scope, direction, or cancels after work begins
  • Services have been completed or substantially performed

5. Monthly Retainer Services

For ongoing services (e.g., SEO or digital marketing retainers):

  • Fees are billed monthly in advance
  • Cancellation requires at least 7 days’ written notice before the next billing cycle

No refunds will be provided for:

  • The current billing period
  • Partial months
  • Work already performed

6. One-Time Services

For one-time services (e.g., audits, consultations, website optimisation):

  • Payments are non-refundable once work has commenced or the service has been delivered

7. Early Termination

If a project is terminated early by the client:

  • You agree to pay for all work completed up to the termination date
  • This includes time, resources, and any committed costs

Any refund of unused funds is at our sole discretion, unless required by law.

8. Chargebacks & Payment Disputes

You agree to contact Ranking Nova to resolve any payment issues before initiating a chargeback.

Unjustified chargebacks may result in:

  • Immediate suspension of services
  • Termination of all active agreements
  • Recovery actions, including legal or collection proceedings

9. Compliance with Consumer Laws

Nothing in this policy excludes or limits your rights under applicable consumer protection laws, including the Australian Consumer Law (ACL).

Where required by law, we will provide refunds, replacements, or remedies accordingly.

10. Processing of Refunds

  • Approved refunds will be processed within 7–14 business days
  • Refunds will be issued via the original payment method where possible

11. Modifications to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will take effect once published on our website.

Continued use of our services constitutes acceptance of the updated policy.

By engaging our services, you acknowledge that digital marketing outcomes are inherently uncertain and agree that fees are based on effort and expertise provided, not guaranteed results.